Bunker Hill Community College

Bunkerhill Community College
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Home Page February 4, 2012

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Corporate Training

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The Workforce Development Center is built on three pillars: Talent, Partners and Customers. These three pillars enable us to develop meaningful “products” that improve business results. Our solutions achieve a number of positive business outcomes, including: improved morale, enhanced quality of service, higher retention, increased revenue, and reduced costs.

Our Talent consists of specialists who have both extensive field experience and in–depth knowledge of the subject at hand. They also have solid facilitation skills to achieve maximum audience engagement. Once we fully understand your business needs, and select the best learning solution, we assign our specialist(s) to work with the targeted performer group of your organization.

Our Partners are comprised of learning organizations dedicated to designing effective curricula and quality training materials. AchieveGlobal, NetSpeed Learning Solutions, Development Dimensions International (DDI), and TrustWorks! are just a few of the learning partners we collaborate with.

Our Customers help us understand the business needs and the performance gaps that must be addressed. We work with you to select the appropriate solution, given your constraints and limitations, as well as your organizational culture. The success of any project, no matter the size, begins with a focus on our customers.

Our Products are solutions that support the achievement of desired business outcomes important to your department or organization.

Values, Vision and Mission

Success in Your Business

Values

Our values serve as a compass that directs the way we work with our customers.

  • Communications: We aim to fully understand your needs.
  • Competence: We believe that excellence is attainable.
  • Creativity: We help your organization foster creative productivity.
  • Integrity: We assist you in thinking beyond the moment.
  • Teamwork: We help you to leverage collective genius.

Vision

Our vision guides our work to support the achievement of business goals.

Mission

We strive to make a positive impact by closing relevant performance gaps to achieve your business priorities.

Click here for a printable .pdf file of our Workforce Development Center brochure.

Monthly Workshop Spotlights

Every month, we highlight a specific employee skills workshop to our subscribers. All the newsletters are stored in this repository where you access the content. We offer many standardized and customized, on-site learning solutions to help incumbent workers gain the requisite skills to improve their on-the-job performance.

These newsletters gives you a glimpse of the kinds of products we can deliver at your company site.


Presenting With Skill and Confidence

[Presenting with Skill and Confidence Spotlight 08-2011]
Presentation workshop

A Coaching Program Designed to Improve Your Business Results
It's not just what you say - it's how you say it. Relevant, well-organized content and effective delivery will help you to make sales, win support for a new project, influence your staff or colleagues, or gain recognition within your industry or profession.

Stellar Service: Are your customers treated like a number or as valued human beings?

[Achieving Stellar Service Excellence Spotlight 10-2011]

A Coaching Program Designed to Increase Product or Service Sales.
What causes a customer to choose one product over another is the way they feel about the product and how they feel they are treated by the organization. Organizations that listen and respond to the way their customers feel will succeed and thrive despite changes or demands in the marketplace.
Helping your employees deliver Stellar Service will impact the way your organization build customer loyalty. And the pay-off is immediate.

Establish Rapport with Your Mandarin-Speaking Colleagues

[Mandarin Language Coaching Spotlight 11-2011]

A Coaching Program Designed to Improve Your Business Results Doing business with Mandarin-speaking Chinese people?
Having a basic knowledge of Mandarin strengthens relationships with Mandarin-speaking contacts. Employees conducting business regularly with Mandarin-speaking Chinese would greatly benefit by getting trained in Mandarin.  Developing a functional competency in Mandarin builds good will and facilitate international communication at both a personal and organizational level.
Helping your employees speak Mandarin is a solid investment, and the pay-off is often immediate.

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Bunker Hill Community College · 250 New Rutherford Avenue · Boston, Massachusetts 02129-2925 · Telephone: 617-228-2000 · TTY: 617-228-2051